Installation Engineer – SW

Who are MDiG and why you should work with us

The Marubeni Digital Innovation Group (MDiG) are on a mission to support businesses on their digital journey by providing a complete range of construction site services together with the rental of digital equipment. We offer the latest in GNSS and Machine Control equipment technology from the leading manufacturers to meet our customer needs. We also provide a variety of solutions for our customers from Job Site Setup, 3D Data and terrain mapping to delivering bespoke training courses focussing on engineer and machine operators.

We are continuously building a culture where passionate and highly motivated people (just like you!) can construct a life-long career, within a successful brand.

Come and join us to take part in the development of a brand that aims to be the UK market leader of digital innovation within the construction industry – we’d love to hear from you!

About the role

Background and details:

You will be field based in the Southwest, reporting to the MDiG Office as part of our on-site presence, carrying out installations of aftermarket MC and MG systems. It is essential you have excellent communication skills in order to provide customers with the best levels of service, through regular communication with both the customer and Head of Department. In addition, you will provide support and training to End User Customers and assist the sales team where required for technical backup on technology products.

Duties and responsibilities:

• Carry out installations of aftermarket MC/ MG systems including:
• Responding timely to request
• Delivering accurate installation
• Production of documentation post installation
• Assist and carry out site localisations and base station setups where required.
• To carry out and provide training support for installs of aftermarket MC/ MG systems on site and at point of sale.
• To provide training to MKL personnel and end-users for Machine Control as required.
• Update CRM system with support call details, install details and asset details.
• To maintain close liaison with customers and other departments of MKL to ensure the promotion of MDiG.

Experience and Qualifications:

• Experience of working with Heavy plant and machinery
• Experience of delivering excellent customer service
• Excellent experience of Microsoft Office (Outlook, Excel, Teams)
• GSCE’s grades C or above
• Ability to work independently and to deadlines
• Good communication skills, self-motivated and well organised
• Technical aptitude, problem solving and proactive
• Install experience of aftermarket GPS machine systems – desirable
• Experience of working with a CRM system – desirable
• Knowledge of Trimble, Leica, and Topcon machine control workflows – desirable
• An understanding of GNSS and GPS for earthworks and civil engineering – desirable

What we can offer you

• Competitive Salary
• Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
• Employee Assistance Programme
• Pension Scheme
• Career development/progression
• Death in service benefit
• Company van