Technology Delivering Productivity

Privacy Policy


MDiG is committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information.

This policy applies to any personal information provided by you through the MDiG website (

It is important that you read this privacy policy together with any other privacy policy MDiG may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information. This policy supplements these other policies and is not intended to override them.

Why do we collect personal information about you?

MDiG collects personal information about you to deal with any enquiries you may have about them, to improve and develop these for the future and send you marketing materials if you have opted in to receive this.

What personal information do we collect?

MDiG collects the following types of personal information about you:
Forename and surname
E-mail address
Telephone number
Company Name
Details of your enquiry


For detailed information on the cookies we use and the purposes for which we use them see the MDiG Cookies Policy.

How do we receive personal information about you?

MDiG receives this personal information about you:

When you contact us directly or visit the MDiG website ( and fill out an enquiry form or sign up to the newsletter.

How do we use personal information about you?

MDiG uses this personal information about you:

To identify who you are when you contact us
To provide you with the MDiG products or services you have requested and to understand what MDiG products you may be interested in.
To contact you regarding your MDiG products to answer your technical queries or general enquiries or to administer warranty claims or product safety related communications.
To improve MDiG products or services and to carry out customer surveys.
To resolve complaints or issues you may have with a MDiG product or service.
To send you marketing information about MDiG products or services.
To invite you to MDiG events you may be interested in.

How will we contact you?

MDiG, and its third party service providers (e.g., marketing fulfilment agencies) may contact you by post, telephone, email and/or text message, unless you have told us not to or have registered with the telephone or post preference services.

Who do we provide this personal information to?

MDiG will provide your personal information to:

Marubeni-Komatsu Finance if you are acquiring or are interested in acquiring their products or services
Our service providers who perform services on our behalf, such as marketing fulfilment agencies or IT service providers.
Where we store your information

All personal information we have about you is stored on secure servers operated by MDiG or its third party service providers. These third party service providers have access to your personal information needed to perform their functions but may not use it for other purposes. MDiG ensures that these third party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.

Data transfers

Your personal information may be transferred to Marubeni offices operating in countries outside the European Economic Area (EEA) ormay be processed by MDiG’s third party service providers based or operating outside the EEA. MDiG will use appropriate safeguards to ensure that your personal data is treated securely and in accordance the Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.

Data retention

Your personal information will be held in MDiG’s customer relationship management systems for an indefinite period to manage our relationship with you. MDiG will carry out periodic data cleanses of this information to ensure that it is up to date and accurate.

Your rights

You have the following rights in connection with your personal information processed by MDiG:

ACCESS – you can request access to your personal information and further details about how your personal information is handled by MDiG
OBJECT – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the legitimate interests pursued by MDiG or by a third party.
RECTIFICATION – you can request rectification of any incorrect personal data held about you
ERASURE – you can request erasure of any personal data where the processing isn’t necessary for the purposes of the legitimate interests pursued by MDiG or by a third party.
You have the right at any time to withdraw consent to receiving marketing from MDiG and/or to amend the delivery method we use. To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms or write to us at:

Post: Marketing, MDiG, Padgets Lane, Redditch, Worcestershire, B98 0RT, United Kingdom.


You can also exercise any of these rights at any time by contacting us using the contact details provided below.

If you are concerned or have questions about how MDiG handles your personal data, please contact us and we will do our best to assist you.
Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link

Changes to our Privacy Policy

MDiG reserve the right to revise this privacy policy or any part of it from time to time. Please check back frequently to see any updates or changes to our privacy policy.

Contact Details

Questions, comments and requests regarding this privacy policy should be addressed to Marketing, MDiG, Padgets Lane, Redditch, Worcestershire, B98 0RT, United Kingdom.

Cookie Policy

We use cookies to enhance your experience of the MDiG website, remember your preferences, and provide usage data on site visits which we can use to further improve the visitor experience. By accessing and using the MDiG website, you’re agreeing to the terms of this use of cookies policy and our privacy policy.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer – find out more at If you choose to not have your browser accept cookies from MDiG’s website, then you may find that it prevents you from taking full advantage of its features.

What are cookies and what are they for?

Cookies are small text files sent back and forth between a web browser and the server it accesses. They are subsequently stored on your computer’s hard drive (if you have chosen to accept them). The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

How does this site use cookies?

The following explains which cookies we use on the MDiG website and why we use them. We’ll update this policy from time to time so please check back occasionally.

Google Analytics Cookies

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We use Google Analytics which requires cookies, to identify which pages are being used. This helps us to make the website to work more efficiently and for us to gather information and run reports on how the site is used and look at ways of improving it. No personal data is collected. You can also choose to opt out from your visits being tracked by Google Analytics by visiting

Other third party cookies

Sometimes we will embed content from websites such as YouTube and Google Maps. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of our share buttons provided by Add This, a cookie may be set by the service you have chosen to share content through. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.