Hire Coordinator

About Us

The Marubeni Digital Innovation Group (MDiG) are on a mission to support businesses on their digital journey by providing a complete range of construction site services together with the rental of digital equipment.

We offer the latest in GNSS and Machine Control equipment technology from the leading manufacturers to meet our customer needs. We also provide a variety of solutions for our customers from Job Site Setup, 3D Data and terrain mapping to delivering bespoke training courses focussing on engineer and machine operators.

We are continuously building a culture where passionate and highly motivated people (just like you!) can construct a life-long career, within a successful brand.

Come and join us to take part in the development of a brand that aims to be the UK market leader of digital innovation within the construction industry – we’d love to hear from you!

About the role

Background and details:

We are looking for a Hire Coordinator to support the MDiG Installation team in providing outstanding customer service. Through the allocation of workload to the MDiG Installation Engineers, the coordinator will ensure the efficient and effective running of the team, and respond to customer service requirements in line with our customer promise.

Reporting to the Operations Supervisor, this role is ideal for an experienced coordinator with the ability to plan and ensure efficiency within a team.

Duties and responsibilities:

• Schedule and delegate workloads effectively to installation engineers, coordinating and managing resource needs to meet set targets.
• Manage all customer queries and resolve issues in coordination with the relevant departments.
• Effective use of scheduling system to monitor team movements and workload to ensure a high level of service is always provided.
• Prioritising sales & rental installations & returns.
• Manage the Trello system for the installation team, ensuring all job cards are up to date daily.
• Provide accurate schedule updates to the Installation team and customers.
• Collaborate with MDiG departments effectively.

Experience and qualifications:

• Experience of working in similar role / sector.
• Customer Service Experience.
• Excellent IT skills and experience of all Microsoft Office packages (Outlook, Excel)
• GCSEs A-C or equivalent.

 What we can offer you 

• Competitive salary
• Pension scheme
• Up to 27 days holiday linked to service, plus Christmas shut down
• On the job training